SIMLABS / RESEARCH AND ENGINEERING

We own the integration boundary.

simLabs is the research and engineering group building the Terminal software today and the venue-state, simulation, evaluation and physical-deployment stack around it. Production hardware, Host embodiment, trained venue world models and fleet learning remain explicit next milestones.

TERMINAL SOFTWARE TODAYVENUE PILOT NEXTHOST ROADMAPWORLD-MODEL RESEARCH
Concept visualization of people reviewing Terminal software and a 3D venue model; no venue deployment is shownCONCEPT VISUALIZATION · NO VENUE DEPLOYMENT SHOWN

THE POSITION / PHYSICAL INTELLIGENCE

Intelligence is a system, not a model.

A capable model is one part of useful help in a real place. The Terminal or Host also needs a physical point of presence, current venue state, supported actions, operations and feedback from what happened next.

AI needs a place to stand. We are building it where intelligence meets a person, a venue and a consequence.

PUBLISHED / THE ARGUMENT ON THE RECORD

Research from simLabs.

What we believe, with the field's evidence behind it. Every source independently re-checked before publication.

THE CHAIN / PHYSICAL TO DIGITAL

One accountable chain, built and tested as a system.

From physical interface to venue state and governed improvement, simLabs owns the integration boundary. Some layers will be built, others adopted; all must be inspectable, testable and replaceable.

  1. 01 / HARDWARE

    The terminal itself

    The target enclosure, display, microphones, speakers, sensors and compute for a service point designed to work on a public floor.

    ROADMAP CONCEPT
  2. 02 / SOFTWARE

    The stack it runs

    The current demo runtime, voice interaction, on-screen experience and deterministic tools, followed by the operational controls required for a deployment.

    DEMO TODAY + ROADMAP
  3. 03 / MODELS

    Models adopted, adapted or trained

    The current demo uses adopted speech models. The research program evaluates what should be adopted, adapted or trained, and what should eventually run locally.

    DEMO TODAY + RESEARCH
  4. 04 / SPATIAL

    The venue in 3D

    The current demo binds synthetic venue facts to a deterministic navigation graph and presents computed routes in 3D. Real venue capture remains pilot work.

    DEMO TODAY
  5. 05 / PRESENCE

    Faces, holograms, machines that move

    Digital host surfaces in the demo, with licensed likenesses, light-field presentation and mobile embodiment treated as future product and research directions.

    DEMO + ROADMAP
  6. 06 / DATA

    What the venue learns

    Operational records first; training, cross-venue learning, derived datasets and external licensing only where applicable law and separate purpose-specific permissions allow them.

    ROADMAP CONCEPT

SIMLABS / CONCEPT FILMS

See the system behind the representative.

These films visualize the target simLabs system: venue-state preparation, spatial routes, traceable handoffs and governed improvement. They are product concepts, not deployment footage.

01 / SIMLABS FILM / 24 SEC

The AI company behind the agents.

Rehearse for the venue. Map the real place. Connect to the operation. Improve under customer control.

02 / LAUNCH CUTDOWN / 10 SEC

From passive screen to physical representative.

A compact campaign edit for launch posts, venue presentations and partner outreach.

Read the visual sequence

A representative designed around venue state leads into an indoor route and inventory map, then a traceable human handoff, aggregate experience intelligence and the governed learning loop we intend to build across service points.

RESEARCH / BUILD / PROVE

The programs inside simLabs.

Standing research and engineering programs, run like a lab and shipped like a product company. Proof of concept first; deployment when it earns it.

01RESEARCH PROGRAM

Frontier intelligence, applied

We study frontier models and turn what holds up into agents that can listen, speak and act in a loud, physical place.

Useful findings can become runtime capability, evaluation infrastructure or a publishable technical artifact.
02RESEARCH PROGRAM

Adopt, adapt or train with evidence

Evaluate which models should be adopted, adapted or trained for grounded service, noisy environments and future local execution.

The current demo uses adopted speech models; in-house model training is not yet a reported result.
03DEMO TODAY

Spaces rebuilt in 3D

The demo presents a synthetic venue and deterministic navigation graph as a navigable 3D experience with precise indoor routes.

A real venue capture and update workflow belongs in the first pilot.
04DEMO TODAY

Inventory pinned to place

Synthetic products, services and resources are mapped to exact locations a visitor can route to in the public demo.

The graph supports closures, accessibility constraints and multi-stop journeys.
05ROADMAP CONCEPT

The machine and its stack

Production Terminal hardware and its software, operational controls and serviceability designed as one deployed product.

The final enclosure, certification and production deployment remain product work.
06ROADMAP CONCEPT

Digital humans of real people

A future program for 2D and 3D venue hosts and consented, licensed likenesses of artists, athletes and ambassadors.

Consent, licensing and final approval sit with the person.
07ROADMAP CONCEPT

Holographic and robotic presence

Research directions that move the same service beyond a conventional screen through light-field and eventually mobile embodiment.

No holographic or robotic Host is reported as deployed today.
08SIMULATED WORKFLOW

Wired into the operation

The public preview shows handoff, case-management, governance and learning workflows using synthetic records.

No live customer system is connected; integration and data rights are deployment-specific.
A retail venue and its mapped indoor 3D model with an exact routeSPATIAL + INVENTORY INTELLIGENCE

ONE QUESTION / ONE CONNECTED SYSTEM

Every answer can lead somewhere real.

In the current software demo, a visitor asks for an item. Model services interpret the request; curated fictional inventory and deterministic route tools ground the answer; a 3D presentation shows the path. Unfamiliar questions may produce clearly fictional adaptive results. A venue pilot will test the same sequence against authoritative systems and a real floor.

ASKUNDERSTANDLOCATEROUTERESOLVELEARN
A licensed digital human of an artist hosting fans on a stadium terminal

ROADMAP CONCEPT / RIGHTS REQUIRED

A person could be present at scale.

With the person's consent and a valid license, a future Host could carry an approved likeness and voice. The concept is a rights-controlled interface for venue questions, fan experiences and clearly disclosed campaigns.

  • Likeness and voice approved by the person
  • Artist, athlete and ambassador activations
  • Sponsor moments fans can actually talk to
  • The same service craft across every Host we intend to build
A light-field holographic host standing in a retail space

LONGER-TERM INTERFACE RESEARCH

The screen is not the finish line.

The grounded service developed for a fixed Terminal could later appear through a light-field display and, in time, through machines that move. simLabs intends to explore these embodiments after the fixed Terminal earns its place.

  • Light-field presence as a roadmap concept
  • Robotics as a future research direction
  • One governed service across embodiments
  • No holographic or robotic Host is deployed today
One Terminal Agent transferring context to a human support desk

SIMULATED TODAY / PILOT INTEGRATION

Fit the operation already in place.

The target workflow can create a case, attach authorized context and route it to the customer's existing support system. The public preview simulates this handoff; no live customer system is connected.

  • Ticketing and case-management integrations
  • Traceable agent-to-human handoffs
  • Customer-defined audit records
  • Resolution signals returned to the agent
Venue strategists reviewing aggregate route and demand patterns

FUTURE OPTION / CUSTOMER-AUTHORIZED EXPERIENCE

Service can create a learning asset.

Aligned records of intent, venue state, action and outcome could support operational analysis and future model training only where applicable law, a declared lawful basis, notice, data-subject rights and separate contractual permissions allow it. This is not a current dataset product, and external licensing would require its own explicit right.

  • Customer-governed operational records first
  • Demand and unresolved-intent patterns
  • Route starts, destinations and friction
  • Derived training assets only where rights permit

PILOT TARGET / GOVERNED IMPROVEMENT

One venue can improve deliberately.

The target operating model places Terminals where help is needed and lets the venue review candidate improvements centrally. People decide what becomes reusable. Cross-venue learning remains a research direction.

01

Serve locally

Each future service point can serve the questions, routes and workflows of its own zone.

02

Review centrally

Authorized records can reveal patterns, unresolved needs and candidate improvements without exposing unnecessary personal data.

03

Approve deliberately

Only reviewed answers, routes and resolutions should become reusable venue knowledge.

04

Release deliberately

Approved changes can reach the relevant service points through a versioned, evaluated release.

LOCAL PROCESSING OPTIONSCUSTOMER-DEFINED DATA CONTROLSAUDITABLE HANDOFFSGOVERNED VENUE RELEASES

OUR MISSION

Put capable AI support agents and representatives into the real world.

So store, venue and event teams can focus on the work that needs people most.

CONTACT / TALK TO SIMULATINGMACHINES

Start with the place.

Bring us one place and one repeated problem. We will scope a bounded paid Terminal pilot: sources, routes, service limits, handoff, measurement and the physical interface.

Talk to SimulatingMachines