Ask naturally
Flights, products, services, policies and venue questions in the customer’s language.
TERMINAL AGENTS / PHYSICAL POINTS OF SERVICE
An AI service desk people can walk up to.
Terminal Agents bring capable support into the physical place. Visitors walk up and talk naturally in their own language, get grounded answers, complete supported tasks and see exactly where to go next.
VOICE OR TEXT3D ROUTESHUMAN HANDOFF
THE FULL SERVICE MOMENT
From “can you help?” to the useful next step.
The terminal stays grounded in the venue’s own product data, schedules, maps, policies and house rules. It can explain what it knows and stay honest about what requires a person.
Find precisely
Connect the answer to an exact gate, aisle, bay, room, desk, seat or service point.
See the route
Render a clear 3D path with ordered stops, accessible options and live operational constraints.
Complete a task
Support check-in guidance, queueing, returns, product comparison and approved service flows.
Continue privately
Move sensitive or personal steps to a temporary phone session without mirroring them publicly.
Bring in staff
Escalate safety, emotional or judgment-heavy moments to the right human team.
THE FULL STACK / HARDWARE TO INTELLIGENCE
We build the terminal, the intelligence and the map.
A Terminal Agent is not a screen with a chatbot behind it. We design the hardware to spec for each environment, train our own service and voice models for retail, travel and event interactions, and map the venue and its inventory in 3D, so every deployment arrives as one complete system.
Terminals built to spec
Floor units, wall displays, reception screens and event installations, engineered for the place they serve.
Intelligence for the floor
Service and voice models specialized in retail, travel and event interactions, taught your catalog, policies and house rules.
Venues mapped in 3D
Products, services and facilities attached to exact coordinates, kept current as the place changes.
SPATIAL INTELLIGENCE
Map the building. Then map the journey.
We turn floor plans, CAD, site surveys and location feeds into a walkable digital twin. Products and services are attached to exact coordinates, then a Terminal Agent builds and animates the right route.
- Store aisles, shelves, entrances and service desks
- Airport gates, security, lounges and facilities
- Venue zones, seats, stages and accessibility services
- Temporary closures and step-free alternatives
ROUTE READYEntrance → Aisle → Exact itemAccessible · Multi-stop · Phone handoff
DESIGNED FOR THE FLOOR
One service layer across every physical touchpoint.
The same intelligence can run in a slim floor terminal, a reception screen, a wall display or an event installation, while each surface keeps the visual identity and priorities of its environment.
Handle the repeated questions
Give the queue at the information desk somewhere better to go, and let staff focus where judgment and human care matter.
Know the house rules
Use approved content and supported actions so the answer stays aligned with operations.
See where service breaks
Aggregate questions, route starts and unresolved needs into privacy-respectful experience signals.
FLEET INTELLIGENCE
Terminals that work as a team.
From ten terminals in a store to hundreds across a venue, the fleet operates as one service organization that learns together and gets better every day.
Every resolution teaches the fleet
Clusters share which answers, routes and actions resolve a question, so the newest terminal is as sharp as the best one.
See the crowd, respect the person
Aggregate visual analytics reveal congestion, dwell and demand across the venue without identifying individuals.
Flag what looks wrong
Unusual activity can be surfaced to venue security and staff, adding calm, always-on awareness to physical safety.
CONTACT / TALK TO SIMULATINGMACHINES
Start with the place.
Bring us the floor plan, the questions people repeat and the systems that already know the answers. We will shape the first Terminal Agents deployment around the place.
Talk to SimulatingMachines