TERMINAL AGENTS / PHYSICAL POINTS OF SERVICE

An AI service desk people can walk up to.

The public software demo shows the Terminal interaction pattern: speech, fictional venue facts, deterministic routes and 3D presentation. A QR opens the same public demo on a phone; stateful handoff and a connection to one venue's authoritative state are paid-pilot work.

SOFTWARE DEMO TODAYEXTERNAL SYSTEMS SIMULATEDPHYSICAL PILOT NEXT
A traveler using a Terminal Agent at an airportCONCEPT VISUALIZATION · NO VENUE DEPLOYMENT SHOWN

THE FULL SERVICE MOMENT

From “can you help?” to the useful next step.

The target Terminal stays grounded in the venue's own product data, schedules, maps, policies and house rules. The public demo shows that boundary with fictional data. The answer it aims for is not a paragraph: it is an exact place, a completed task or the right person.

01

Ask naturally

Flights, products, services, policies and venue questions in the customer’s language.

02

Find precisely

Connect the answer to a gate, aisle, bay, shelf or service point in the public demo; additional destination types remain pilot work.

03

See the route

Render a clear 3D route in the demo; test accessible options and current operating constraints in a venue pilot.

04

Support a task

Demonstrate grounded guidance today; connect approved check-in, queueing, return or service flows during a pilot.

05

Open on a phone

The QR opens the public demo on a phone and transfers no route or session state. Stateful private handoff remains a pilot target.

06

Bring in staff

Represent structured human handoff in the preview, then connect it to a real staff workflow in a pilot.

ONE SERVICE / SOURCE TO PHYSICAL NEXT STEP

The demo proves the software loop. The pilot must prove the service.

We are developing the complete Terminal service: the physical interface, governed model and speech services, deterministic venue tools and spatial presentation. The demo proves the software interaction; production hardware, venue capture and live integrations are pilot work.

01 / PILOT TARGET

Physical interface

Enclosure, display, audio, compute, serviceability and certification designed around one venue's operating conditions.

02 / DEMO TODAY

Model and tool layer

Adopted speech and model services sit behind deterministic venue tools, explicit sources and safe failure behavior.

03 / PILOT TARGET

Authoritative venue state

Real products, services and constraints bound to a versioned graph with named ownership for every update.

SPATIAL INTELLIGENCE

Map the building. Then map the journey.

The demo renders a 3D presentation of a fictional navigation graph. In a pilot, floor plans, CAD and site surveys would establish the venue graph; authoritative data and staff-owned changes would keep it current.

  • Store aisles, shelves, entrances and service desks
  • Airport gates, security, lounges and facilities
  • Venue zones, seats, stages and accessibility services
  • Temporary closures and step-free alternatives
Open the Airport, Market and Dental demo
A Terminal Agent guiding a shopper through a retail space
FICTIONAL DEMO ROUTEEntrance → Aisle → Exact itemDeterministic graph · 3D presentation · QR opens phone demo

DESIGNED FOR THE FLOOR

One service layer across every physical touchpoint.

The same intelligence can run in a slim floor terminal, a reception screen, a wall display or an event installation, while each surface keeps the visual identity and priorities of its environment.

01 / ALWAYS AVAILABLE

Handle the repeated questions

Give the queue at the information desk somewhere better to go, and let staff focus where judgment and human care matter.

02 / CONSISTENT

Know the house rules

Use approved content and supported actions so the answer stays aligned with operations.

03 / MEASURABLE

See where service breaks

Aggregate questions, route starts and unresolved needs into privacy-respectful experience signals.

PILOT OPERATING MODEL

One venue, one governed service.

The target Operations Platform gives a venue one view of answers, routes, handoffs and release quality across future Terminals. Cross-venue learning is not part of the current demo.

01 / REVIEW

Turn failure into a candidate improvement

Authorized unresolved moments can become reviewable scenarios. People approve what becomes reusable.

02 / OPERATE

See demand without profiling people

Aggregate requests, handoffs and route starts can reveal service demand and friction without cross-venue identity.

03 / RELEASE

Change the service deliberately

Approved answers, routes and integrations are versioned, simulated and released through an accountable operating process.

CONTACT / TALK TO SIMULATINGMACHINES

Start with the place.

Bring us one venue, its repeated place-dependent questions and the systems that hold the facts. We will scope a bounded paid Terminal pilot with a named owner and measurable task completion.

Talk to SimulatingMachines